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The system

CommsOS connects the parts of communications that usually live apart. Each part below is a working system your team uses, not a report. You get the parts your organisation needs, configured to how it works.

Operating model and governance

Who does what, who approves what, and what goes to the top.

What your team gets

  • A clear mandate: what Communications does and where other work goes
  • Roles, responsibilities and backups
  • Approval levels set by risk, with named approvers and deputies
  • Escalation rules leaders agree to

Requests and workflow

One front door and a known route for every kind of work.

What your team gets

  • A Request Centre with a form for each type of request
  • Service levels requesters can rely on
  • Workflows from request to publication, with owners and timings
  • A request register that shows workload and turnaround

Content and channels

Planned content, with a clear job for every channel.

What your team gets

  • A weekly planning rhythm and a forward calendar
  • Content standards and a brief for every planned piece
  • A role, owner and decision for every channel
  • A website blueprint built around what visitors come to do
  • A check on how AI assistants describe your organisation

Leadership and reputation

Leaders who sound like themselves, and a press office that works.

What your team gets

  • Topics and voice for each leader, and an efficient way to produce their content
  • Authorised spokespeople and a media enquiry protocol
  • A stakeholder map with owners and deputies
  • Internal communications rules, so employees hear news first

AI and knowledge

AI that speeds work up without adding risk.

What your team gets

  • Approved tools and rules on what information they may see
  • Use cases with a named person reviewing every output
  • One trusted source of approved facts, messages and past work

Measurement and adoption

A system people use, measured and kept current.

What your team gets

  • A few measures that matter, each with an owner and a data source
  • Reporting that asks leaders for decisions
  • Training for each role, from requesters to executives
  • A review cycle that retires what no longer works

Handed over, not left behind.

At the end, the rules your team agreed are written into one approved operating file, readable by people and by your approved AI tools.

Where does your communications function stand?

15 questions and about 8 minutes. You see an indicative stage straight away, and your answers stay in your browser.

Take the free assessment